Event Shift(s)

All events have at least one “Shift” because all events have a date and time. The word "Shift" is not used on the participant-facing side of the platform. It is a reference for Event organizers to delineate between parts of an Event that are running at different dates and times.

This is useful when there is more than one option for date, time and/or job.

Click “+Add a Shift” to create more than one shift, if desired.

You can also add multiple roles within a shift and set a maximum number of registrants (optional).

<aside> 💡 View all Elements of an Event

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Event Communications

Users receive an automatic notification when they register or unregister for an Event.

They can also, optionally, receive reminders before the event, thank you messages after the event, and custom messages targeted to all registrants or registrants for a specific shift.

By default, all emails about an Event will be branded with the Channel name and logo for the Channel to which the Event is assigned.

Add Custom Text to Event Communications

When editing an Event you can add custom messaging to any emails specific to that Event.

Use the “Customize Emails” button at the top of the Edit Event page to add/change the default email text. These changes will only apply to the Event you are currently editing.

To customize the body of the registration confirmation, reminder, or thank you emails for an Event, you can scroll to the top of the Event editor and click to “Customize Emails”

<aside> 🗣 This page includes information about automated messages related to Events. For more information on sending custom, targeted messages to Event registrants, check out how to Send Emails to Event Participants

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Registration Confirmations

All registrants get an email when they register for an Event with the details of the Event and links to add the Event to their calendar.

The registration confirmation includes:

1. Event name (with link to Event on the platform)
2. Shift role
3. Event date
4. Event time
5. Benefitting organization (if applicable)
6. Event location (in person or virtual)
7. Add-to-calendar links
8. Link to the User’s registration page for the Event (to edit role or custom question responses or to unregister)
9. Link to the platform Take Action page
10. Link to email the contact person for the Event

If a user unregistered for an Event, they will receive a confirmation email with similar details to notify them that they have successfully unregistered

Registration confirmation

Cancelled registration confirmation

Reminder Email (Optional)

If you would like to also send a reminder in the week prior to the shift start date, you can configure that in the Shift details.

To set up a reminder email:

1. Select the option in the Shift details to “Send a reminder email for this shift”
2. Select from the dropdown to pick the timing for the reminder email. You can send a reminder between 1 and 7 days prior to the Event

Post Shift Email (Optional)

You can send a thank you email to all registrants after the event has occured by setting up a survey and thank you email.

To set up a thank you email:

1. Select the option in the Shift details to “Send a survey and thank you email for this shift”
2. OPTIONAL: Enter a survey link to an extrnal survey tool like Survey Monkey, Typeform, Microsoft Forms, etc. to request feedback for your event.

Post-shift Thank You email when no survey link is provided

Post-shift Thank You email with survey link