USA Basketball had the "Dream Team," and in order to launch a top-tier program, you'll need your own dream team. Plan on bringing together influential stakeholders from all areas of your business. Collaboration is key. And getting buy-in early on can be the difference between a successful launch and a lukewarm response.

Once your program is up and running, it will be up to the teams described below to maintain momentum, align with other internal initiatives, create engaging content, and drive the overall success of your program.

Read on to learn more about the elements of a successful Program Management Team.

1. ⭐️ Core Team
2. ✍️ Content Creator/Contributors
3. 🔊 Communications Team
4. 🖥 IT Team
5. 🧭 Strategy Team or Steering Committee

⭐️ Core Team

Composition

The Core Team is the day-to-day operational keeper of your program and your platform. This is the group who will meet with your Customer Success Manager (WeSpire Customer Success Team ) on a regular basis. Often, the core team is a single Program Manager, but it can also include multiple teams members from either the same or different departments.

For example, a single or multiple members from the CSR team or one member from the Sustainability Team; one from the Social Impact Team; and one from the Wellbeing Team.

In the case where there are multiple Program Managers sharing access to the platform to run their programs, it is recommended to have a single person serve as the "Platform Manager", who can be the first point of contact with WeSpire's Customer Success Manager and provide overall guidance and support for operation of the platform and its hosted programs.

Responsibilities

Whether performed by a single "Platform Manager" or a small team working together, these responsibilities are common to every well-run WeSpire implementation:

• Owning the Key Performance Indicators of each program running on the platform, which may include Registration Rate, Employee Sentiment, Participation Rate, and impact metrics associated with WeSpire Modules.
• Creating and evolving each program running on the platform - not necessarily the content itself, which can often be adapted from WeSpire's library, but rather the high-level program goals, marketing plan, executive support, and evaluation process needed to demonstrate business benefit.
• Attending recurring meetings (at least bi-weekly) with your designated WeSpire CSM
• Overseeing the content and communications calendar, making decisions about what content and communications to run to what audiences at what times
• Communicating and coordinating with the broader Program Management Team